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T & Cs
1 INFORMATION ABOUT US
www.loxwoodmeadworks.com (“Our Site”) is operated by Loxwood Meadworks Limited (“we,” “us” or “Loxwood”). We are registered in England and Wales under company number 11404210 and with our registered office and main trading address at Loxwood Meadworks ltd. The Shed, 54 Oakfield Road, Southgate London, N14 6LX, U.
2 USE OF OUR SITE
2.1 By using Our Site you agree to be legally bound by these terms, which shall take effect immediately on your first use of Our Site. If you do not agree to be legally bound by all the following terms please do not access and/or use Our Site.
2.2 We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Loxwood. Your continued use of Our Site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
2.3 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Our Site content in any way (except for your own personal, non-commercial use). You also agree not to adapt, alter or create a derivative work from any Our Site content (except for your own personal,non-commercial use). Any use of Our Site content requires the prior written permission of Loxwood.
2.4 You agree to use Our Site only for lawful purposes in accordance with these terms and condition, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Our Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Our Site.
2.5 Our Site content, including the information, names, images, pictures, logos and icons regarding or relating Loxwood and/or its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
2.6 Under no circumstances will Loxwood be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):
(a) loss of data;
(b) loss of revenue or anticipated profits;
(c) loss of business;
(d) loss of opportunity;
(e) loss of goodwill or injury to reputation;
(f) losses suffered by third parties; or
(g) any indirect, consequential, special or exemplary damages arising from the use of Our Site regardless of the form of action.
2.7 We do not warrant that functions contained in Our Site content will be uninterrupted or error free, that defects will be corrected, or that Our Site or the server that makes it available are free of viruses or bugs.
2.8 The names, images and logos identifying Loxwood or third parties and their products and services are subject to copyright, design rights and trademarks of Loxwood and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Loxwood or any other third party.
2.9 Links on Our Site may lead to other websites. Loxwood accepts no responsibility for the content, accuracy or function of such websites nor does Loxwood endorse the contents of such sites.
2.10 Contributions to www.loxwoodmeadworks.com
2.10.2 By submitting your contribution to this Site you:
your contribution is your own original work and that you have the right to make it available to Loxwood for all the purposes specified above;
is not defamatory;
does not infringe any law; and
indemnify Loxwood against all legal fees, damages and other expenses that may be incurred by Loxwood as a result of your breach of the above warranty; and
waive any moral rights in your contribution for the purposes of its submission to and publication on this Site and the purposes specified above.
2.11.1 If there is any conflict between these terms and specific terms appearing elsewhere on this Site then the latter shall prevail.
2.11.2 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
2.11.3 These terms shall be governed by and interpreted in accordance with the laws of England and Wales.
3. AGE REQUIREMENT
3.1 You may only purchase Products from our site if you are at least 18 years old.
3.2 The Products on our site can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site.
3.3 We may ask for ID upon delivery to prove you are 18 or over
4. PROCESSING YOUR ORDER
4.1 Our shopping pages will guide you through the steps you need to take an order with us. Our order process allows you to check and amend any errors before submitting your order with us. Please take the time to read and check your order at each page of the order process. After you place an order, you will receive an email from us to acknowledge that we received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in Clause 4.2
4.2 We will confirm our acceptance to you by sending you an email that confirms that the Product(s)s have been dispatched (“Processing Order“). The Contract between us will only be formed when we send you the confirmation. You are entitled to amend your order after it has been placed but before the process order email is sent. IF you wish to amend your order please e-mail email@example.com
4.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
4.4. Shipping Policy
4.4.1 We only deliver within mainland UK only (excluding Highlands & Islands of Scotland, Northern Ireland, Isle of Man and Isle of Scilly).
4.4.2 For standard delivery, our aim is to provide you with your purchases within 2-3 working days (Monday – Friday, excluding bank holidays).
4.4.3 For express delivery, our aim is to provide you with your purchases next day. This applies to all orders purchased before midday (Monday – thursday, excluding bank holidays)
4.4.4 Large volume orders may be subject to additional delivery shipping charges. This will be discussed with you prior to your order being dispatched
4.4.6 We use Parcelforce Worldwide for all deliveries. ID may be asked for upon delivery and a signature will be required.
4.4.7 We will always try our best to ensure that these delivery times are met, but cannot be held responsible if orders are delayed due to third party issues. For example, bad weather conditions or courier problems.
4.4.8 If you do not receive you order with 5 days, please contact us at firstname.lastname@example.org
4.5 Returns Policy
4.5.1 We strive to provide you with products that are of a high quality but if for some reason the product appears to be faulty, you must inform us by email within 7 days of receiving the product that there is an issue.
4.5.2 If you receive the product broken or unable to be consumed, we will replace the goods at an expense of only delivery charges (standard only).
4.5.3 We do not accept returns.
4.5.4 You are unable to cancel orders once shipped. If there are errors with your order, for example, a wrong number of bottles purchased, we will try our best to assist you within reason.
4.5.5 For any returns queries, please contact us on email@example.com
What information do we collect?
How do we use your information?
We use the information you give to us to:
We use the information we collect to:
We use the information we receive from other sources to:
In accordance with the law, we will only retain your personal information for the period necessary to accomplish the purpose for which it was provided. We keep this data under periodic review to ensure it is still necessary for us to retain it. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
How we share your information?
Sharing information overseas
Security of data
We adopt technical and organisational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, who are bound to comply with high security standards for the protection of your personal data, we also secure our operating environment adequately.
You have the right to request details of personal information which we hold about you as well as the purpose of its processing. You have the right to object to this processing if you wish, but please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit. In addition, you have a right to demand the correction of incorrect data and the deletion of that which is inappropriate or no longer needed.
If you no longer want to receive marketing information from us, simply follow the ‘unsubscribe’ link in the e-mail we send to you or text back ‘stop’ if we reached out to you via SMS. Have in mind that even if you opt out we may still continue to send you information that relates to any account or business relationship you may still have with us (i.e. a request you have made about our great mead).
If you are seeking to exercise any of your statutory rights or if you have any comments, queries, or complaints about our collection or use your personal information please contact us at firstname.lastname@example.org.
Our AWRS Unique Reference Number is XWAW00000111623
Loxwood Meadworks Due Diligence Code of Conduct (DDCOC) sets out the basic rules we will follow and the values that will guide our decisions. It also points us to a more detailed processes and procedures relating to the purchase and supply of alcoholic products.
The DDCOC is built on the premise of knowing your customer or supplier and the commercial transactions that will be involved. Supply chains are only as strong as the weakest link and the purpose of Loxwood Meadworks DDCOC is to prevent entering into commercial transactions with any illicit customer or supplier. The policy will aid in ensuring all customers and suppliers are regularly reviewed so any changes of activities are identified and the appropriate action taken.
Specific guidelines have been developed for customers and suppliers. All customers and suppliers must provide the required list of documents and completed questions for Loxwood Meadworks to undertake a risk assessment before any account is open. Loxwood Meadworks will only trade with a customer or supplier if they have passed the necessary risk assessment checks. Loxwood Meadworks will only work with suppliers in the alcohol industry who accept payment by bank transfer. Cash payments are not permitted.
Designated Accounts officer or another authorised member of the team will review the submitted information on a case-by-case basis and Danny Bacon will conduct the final sign off. Any customer or supplier who fails to pass the risk assessment will immediately have all transactions ceased pending review. If the review is unsatisfactory, the account will be closed indefinitely.
Regular reviews of customer and supplier information will be conducted by Accounts officer or another authorised member of the team and the final sign off will be conducted by Danny Bacon.
All initial checks and further reviews will be documented in the customer or supplier file and maintained on an ongoing basis. Reminders for checks should be logged.
The DDCOC will be implemented and maintained by Danny Bacon. All training of the DDCOC must be authorised by Danny Bacon and any changes in staff will undergo full training on the DDCOC. Part of the DDCOC is to ensure day-to-day checks are in place to identify transactions that may lead to fraud or involve goods on which duty may have been evaded. Checks in purchase order processing and customer orders are two areas where daily checks are performed.
Loxwood Meadworks ltd – Supplier Due Diligence Policy
As a part of the Alcohol Wholesaler Registration Scheme (AWRS), Loxwood Meadworks is required to
conduct due diligence checks on partners involved in the supply chain for alcoholic drinks. Loxwood Meadworks will require the following documents:
Once the supplier has sent the above information, a qualified member of staff will review it. The overall risk of the supplier will be established. If the business is identified as a high risk supplier, further questions will be asked and site visits will be conducted as appropriate. Any suspicious retail pricing at uneconomic levels or improper trading patterns will be reported to HMRC in a timely manner.
All high risk suppliers will be reviewed every three months; all other suppliers will be reviewed on an annual basis.
Visits to the supplier’s premises will also be made by Loxwood Meadworks representatives to verify business records.
Loxwood Meadworks ltd – Customer Due Diligence Policy
In order for a retailer to register for trade, Loxwood Meadworks will require the following documents:
Once Loxwood Meadworks has collected this information, the necessary checks will be conducted before opening the account. Payment methods are Cash or Card or Bank Transfer only. Loxwood Meadworks does not accept cheques. Cash payments are only applicable to onsite sale and can only be accepted under the Money Laundering Regulations.
For a wholesaler to open an account, Loxwood Meadworks will require the following documents:
Once the information has been gathered, a qualified member of staff will complete a risk assessment. Any customers identified as high risk will undergo further questioning. High risk customers that are accepted will be evaluated every three months, all other customers will be reviewed on an annual basis.
All customers who do not pass the internal check will be notified that their account will not be opened and customers with suspicious behaviour will be reported to HMRC in a timely manner.