The Legal Stuff

1 INFORMATION ABOUT US

www.loxwoodmeadworks.com (“Our Site”) is operated by Loxwood Meadworks Limited (“we,” “us” or “Loxwood”). We are registered in England and Wales under company number 11404210 and with our registered office and main trading address at Loxwood Meadworks ltd. The Shed, 54 Oakfield Road, Southgate London, N14 6LX, U.

2 USE OF OUR SITE

2.1 By using Our Site you agree to be legally bound by these terms, which shall take effect immediately on your first use of Our Site. If you do not agree to be legally bound by all the following terms please do not access and/or use Our Site.

2.2 We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by Loxwood. Your continued use of Our Site after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

2.3 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use Our Site content in any way (except for your own personal, non-commercial use). You also agree not to adapt, alter or create a derivative work from any Our Site content (except for your own personal,non-commercial use). Any use of Our Site content requires the prior written permission of Loxwood.

2.4 You agree to use Our Site only for lawful purposes in accordance with these terms and condition, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Our Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within Our Site.

2.5 Our Site content, including the information, names, images, pictures, logos and icons regarding or relating Loxwood and/or its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

2.6 Under no circumstances will Loxwood be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise):

(a) loss of data;

(b) loss of revenue or anticipated profits;

(c) loss of business;

(d) loss of opportunity;

(e) loss of goodwill or injury to reputation;

(f) losses suffered by third parties; or

(g) any indirect, consequential, special or exemplary damages arising from the use of Our Site regardless of the form of action.

2.7 We do not warrant that functions contained in Our Site content will be uninterrupted or error free, that defects will be corrected, or that Our Site or the server that makes it available are free of viruses or bugs.

2.8 The names, images and logos identifying Loxwood or third parties and their products and services are subject to copyright, design rights and trademarks of Loxwood and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Loxwood or any other third party.

2.9 Links on Our Site may lead to other websites. Loxwood accepts no responsibility for the content, accuracy or function of such websites nor does Loxwood endorse the contents of such sites.

2.10 Contributions to www.loxwoodmeadworks.com

2.10.1 Where you are invited to submit any contribution to this Site (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant Loxwood a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with this website’s acceptable use policy and the privacy restrictions set out in this website’s privacy policy. If you do not want to grant to Loxwood the rights set out above, please do not submit your contribution to this Site.

2.10.2 By submitting your contribution to this Site you:

warrant that:

your contribution is your own original work and that you have the right to make it available to Loxwood for all the purposes specified above;

is not defamatory;

does not infringe any law; and

indemnify Loxwood against all legal fees, damages and other expenses that may be incurred by Loxwood as a result of your breach of the above warranty; and

waive any moral rights in your contribution for the purposes of its submission to and publication on this Site and the purposes specified above.

2.11 General

2.11.1 If there is any conflict between these terms and specific terms appearing elsewhere on this Site then the latter shall prevail.

2.11.2 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

2.11.3 These terms shall be governed by and interpreted in accordance with the laws of England and Wales.

3. AGE REQUIREMENT

3.1 You may only purchase Products from our site if you are at least 18 years old.

3.2 The Products on our site can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our site.

3.3  We may ask for ID upon delivery to prove you are 18 or over

4. PROCESSING YOUR ORDER

4.1 Our shopping pages will guide you through the steps you need to take an order with us. Our order process allows you to check and amend any errors before submitting your order with us. Please take the time to read and check your order at each page of the order process. After you place an order, you will receive an email from us to acknowledge that we received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in

Clause 4.2

4.2 We will confirm our acceptance to you by sending you an email that confirms that the Product(s)s have been dispatched (“Processing Order“).  The Contract between us will only be formed when we send you the confirmation. You are entitled to amend your order after it has been placed but before the process order email is sent. IF you wish to amend your order please e-mail hello@loxwoodmeadworks.com

4.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

4.4. Shipping Policy

4.4.1 We only deliver within mainland UK only (excluding Highlands & Islands of Scotland, Northern Ireland, Isle of Man and Isle of Scilly).

4.4.2 For standard delivery, our aim is to provide you with your purchases within 2-3 working days (Monday – Friday, excluding bank holidays).

4.4.3 For express delivery, our aim is to provide you with your purchases next day. This applies to all orders purchased before midday (Monday – thursday, excluding bank holidays)

4.4.4 Large volume orders may be subject to additional delivery shipping charges. This will be discussed with you prior to your order being dispatched

4.4.6 We use Parcelforce Worldwide for all deliveries. ID may be asked for upon delivery and a signature will be required.

4.4.7 We will always try our best to ensure that these delivery times are met, but cannot be held responsible if orders are delayed due to third party issues. For example, bad weather conditions or courier problems.

4.4.8 If you do not receive you order with 5 days, please contact us at

hello@loxwoodmeadworks.com

4.5 Returns Policy

4.5.1 We strive to provide you with products that are of a high quality but if for some reason the product appears to be faulty, you must inform us by email within 7 days of receiving the product that there is an issue.

4.5.2 If you receive the product broken or unable to be consumed, we will replace the goods at an expense of only delivery charges (standard only).

4.5.3 We do not accept returns.

4.5.4 You are unable to cancel orders once shipped. If there are errors with your order, for example, a wrong number of bottles purchased, we will try our best to assist you within reason.

4.5.5 For any returns queries, please contact us on

hello@loxwoodmeadworks.com

We are committed to protecting your privacy and the security of your personal information. Please take a minute to read this document that explains how we use your personal information and the choices you have. By proceeding to use this site, you are consenting that we process your personal information in accordance with this Privacy Policy.

What information do we collect?

1. Information you give us:
   • through registration;
   • through email database sign up;
   • when you purchase an item;
   • when you enter information on certain pages on the site or login using your social media profile or when you contact us by phone or email. This includes your date of birth, name, email address, phone number and social media profile details;
   • transaction details, purchase history and items saved on your basket;
   • payment information and bank details such as your credit or debit card number and other card information, as well as billing and shipping details;
   • other information we may ask in connection with promotional offers or other marketing activities.
2. Information we collect using cookies and other tracking technologies, such as device information, IP address, usage and location data. Check our Cookie Policy for details.
3. Information we receive from other sources, such as when somebody buys a gift for you on our site and from partners we jointly offer services with or from advertisers, about your interactions with them. This may comprise your name, geographic location, age, shopping habits, user-generated content (such as blogs and social media postings), social media user name or other social media profile information (such as number of followers), in each case as permitted by law. We rely on the lawful basis for processing (which could be the consent you give to third parties) prior to us receiving that information for processing. Refer to the third party privacy statements of each of the websites you interact with for further details of that party’s processing.

How do we use your information?

We use the information you give to us to:

• process any order that you make and making sure you have a great experience using our services. The personal information you submit during your registration or while placing an order will only be used for the purpose of processing your orders. We won’t use such data for marketing or other purposes unless you give us your permission to do so;
• provide customer service and support and respond to your queries and requests;
• notify you that you have been selected as a winner of a competition (or to confirm your entry to future competitions or events);
• protect and prevent against fraud;
• enable our experts to conduct data analysis to help us improve our services and advertising, including showing you our adverts as you browse the web. We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services; and
• keep you updated on our latest announcements or send you marketing information about us and our products. If you would like to change your communication preferences or if you no longer want to be part of our mailing list, please contact us at hello@loxwoodmeadworks.com.

We use the information we collect to:

• administer our site and improve your browsing experience, including tailoring content offered to you;
• to identify and prevent default in payments, fraud and other harmful activity, to defend our rights or property and to protect the rights and interests of our consumers and users; and
• as part of our efforts to keep our site safe and secure.

We use the information we receive from other sources to:

• combine it with information you give to us and information we collect about you for the purposes set out above (depending on the types of information we receive). These are companies approved by you, such as social media sites

In accordance with the law, we will only retain your personal information for the period necessary to accomplish the purpose for which it was provided. We keep this data under periodic review to ensure it is still necessary for us to retain it. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

How we share your information?

1. We may share your personal information with our affiliated companies and with reputable service providers that help us run our business and improve our services and your customer experience, including matters such as warehousing and delivery, credit card and data processing, marketing and advertising, IT hosting and market research. In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partner. We won’t otherwise sell or distribute your personal data unless we have your permission or are required by law to do so.
2. Be aware that our site includes social network plugins, so certain data (your current IP address, visited sites, date and time) is forwarded to these social media services even if you are not registered with them. If you are already logged into the social media service when you click on the social media button, the social media service may also use this data to identify your user name and possibly even your real name. Unfortunately, we have no control over the extent, nature and purpose of such data processing or their privacy practices – we suggest you review their privacy statement.
3. You can rest assured that we’ll only disclose your information for the specific purposes mentioned as above and that your data security is being taken care of. These third parties are bound to process your personal data only on our strict instructions and when they can offer adequate technical and organizational measures to protect it.
4. We may also disclose your personal information as necessary to protect the security and integrity of our site according with the law, in the event that we sell or transfer all or a portion of our business or assets to a third party, or as required or authorized by law.

Sharing information overseas

We may transfer your personal information to service providers located in countries other than the one in which you live (only to the extent that it is necessary to fulfill the purposes outlined in 2. But worry not, we will take appropriate steps to provide an adequate level of protection using the standards set within the EEA as minimum. No matter where you reside, your data will be processed in accordance with the provisions of this Privacy Policy and as required by the law.

Security of data

We adopt technical and organisational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, who are bound to comply with high security standards for the protection of your personal data, we also secure our operating environment adequately.

Your rights

You have the right to request details of personal information which we hold about you as well as the purpose of its processing. You have the right to object to this processing if you wish, but please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit. In addition, you have a right to demand the correction of incorrect data and the deletion of that which is inappropriate or no longer needed.

Contact us

If you no longer want to receive marketing information from us, simply follow the ‘unsubscribe’ link in the e-mail we send to you or text back ‘stop’ if we reached out to you via SMS. Have in mind that even if you opt out we may still continue to send you information that relates to any account or business relationship you may still have with us (i.e. a request you have made about our great mead).

If you are seeking to exercise any of your statutory rights or if you have any comments, queries, or complaints about our collection or use your personal information please contact us at hello@loxwoodmeadworks.com.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review. Any changes we may make to this Privacy Policy in the future will be posted here. This Privacy Policy was last updated on 18 Oct 2018

Our AWRS Unique Reference Number is XWAW00000111623

Loxwood Meadworks Due Diligence Code of Conduct (DDCOC) sets out the basic rules we will follow and the values that will guide our decisions. It also points us to a more detailed processes and procedures relating to the purchase and supply of alcoholic products.

The DDCOC is built on the premise of knowing your customer or supplier and the commercial transactions that will be involved. Supply chains are only as strong as the weakest link and the purpose of Loxwood Meadworks DDCOC is to prevent entering into commercial transactions with any illicit customer or supplier. The policy will aid in ensuring all customers and suppliers are regularly reviewed so any changes of activities are identified and the appropriate action taken.

Specific guidelines have been developed for customers and suppliers. All customers and suppliers must provide the required list of documents and completed questions for Loxwood Meadworks to undertake a risk assessment before any account is open. Loxwood Meadworks will only trade with a customer or supplier if they have passed the necessary risk assessment checks. Loxwood Meadworks will only work with suppliers in the alcohol industry who accept payment by bank transfer. Cash payments are not permitted.

Designated Accounts officer or another authorised member of the team will review the submitted information on a case-by-case basis and Danny Bacon will conduct the final sign off. Any customer or supplier who fails to pass the risk assessment will immediately have all transactions ceased pending review. If the review is unsatisfactory, the account will be closed indefinitely.

Regular reviews of customer and supplier information will be conducted by Accounts officer or another authorised member of the team and the final sign off will be conducted by Danny Bacon.

All initial checks and further reviews will be documented in the customer or supplier file and maintained on an ongoing basis. Reminders for checks should be logged.

The DDCOC will be implemented and maintained by Danny Bacon. All training of the DDCOC must be authorised by Danny Bacon and any changes in staff will undergo full training on the DDCOC. Part of the DDCOC is to ensure day-to-day checks are in place to identify transactions that may lead to fraud or involve goods on which duty may have been evaded. Checks in purchase order processing and customer orders are two areas where daily checks are performed.

Loxwood Meadworks ltd – Supplier Due Diligence Policy

As a part of the Alcohol Wholesaler Registration Scheme (AWRS), Loxwood Meadworks is required to

conduct due diligence checks on partners involved in the supply chain for alcoholic drinks. Loxwood Meadworks will require the following documents:

• Company Introduction stating nature of business
• Completion of AWRS Supplier Form
• Copy of Incorporation Certificate
• Copy of VAT Certificate
• Copy of company’s last filed set of accounts
• Copy of Money Laundering Certificate, if applicable
• Owner/Director’s/ Proprietor’s ID Details
• Company Bank Details
• AWRS number, if this has been issued and UK based supplier
• Copy of Business Utility Bill (less than 3 months old)
• Headed paper complete with Director’s Signature
• Proof of Due Diligence the company carries out
• If you are a UK duty paid supplier, please provide us with copies of form W-5 (or similar document) showing evidence of duty payment

Once the supplier has sent the above information, a qualified member of staff will review it. The overall risk of the supplier will be established. If the business is identified as a high risk supplier, further questions will be asked and site visits will be conducted as appropriate. Any suspicious retail pricing at uneconomic levels or improper trading patterns will be reported to HMRC in a timely manner.

All high risk suppliers will be reviewed every three months; all other suppliers will be reviewed on an annual basis.

Visits to the supplier’s premises will also be made by Loxwood Meadworks representatives to verify business records.

Loxwood Meadworks ltd – Customer Due Diligence Policy

In order for a retailer to register for trade, Loxwood Meadworks will require the following documents:

• Copy of Incorporation Certificate
• Copy of VAT Certificate
• Company Bank Details
• Owner Photo ID details such as Passport or Driving License
• Copy of Business Utility Bill (Less than 3 months old)

Once Loxwood Meadworks has collected this information, the necessary checks will be conducted before opening the account. Payment methods are Cash or Card or Bank Transfer only. Loxwood Meadworks does not accept cheques. Cash payments are only applicable to onsite sale and can only be accepted under the Money Laundering Regulations.

For a wholesaler to open an account, Loxwood Meadworks will require the following documents:

• Copy of Incorporation Certificate
• Copy of VAT Certificate
• Company Bank Details
• Owner Photo ID details such as Passport or Driving License
• Copy of Business Utility Bill (Less than 3 months old)
• AWRS URN
• Picture of business address, if applicable

Once the information has been gathered, a qualified member of staff will complete a risk assessment. Any customers identified as high risk will undergo further questioning. High risk customers that are accepted will be evaluated every three months, all other customers will be reviewed on an annual basis.

All customers who do not pass the internal check will be notified that their account will not be opened and customers with suspicious behaviour will be reported to HMRC in a timely manner.